Privacy Policy

Effective Date: 1 March 2026

Welcome to Casino Loot. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.casinoloot.com and use our services in the United Kingdom.

1. Information We Collect

We collect the following types of information:

Personal Identification Information: name, date of birth, email address, postal address, phone number, and other information you provide when registering an account or contacting us.
Account Information: username, password, transaction history, deposits, withdrawals, and gaming activity.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our services;
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering and age verification;
Process your transactions and manage your account;
Improve our website, products, and services;
Communicate with you, including sending promotional materials and updates, subject to your consent;
Detect, prevent, and address fraud, security issues, and other illegal activities;
Comply with applicable laws and regulations;
Conduct research and analysis to improve our service offerings.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on the following legal grounds:

Your consent;
Performance of a contract with you;
Compliance with a legal obligation;
Legitimate interests pursued by us, such as fraud prevention and improving our services.

4. Sharing Your Information

We may share your information with:

Regulatory authorities and law enforcement agencies as required by law;
Third-party service providers who support our business operations, such as payment processors, identity verification services, and IT providers, under strict confidentiality agreements;
Affiliated companies within the Casino Loot group;
Other parties with your explicit consent.

We do not sell your personal data to third parties.

5. International Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this means we keep your data for a minimum of 6 years after account closure or last interaction.

7. Your Rights

You have the following rights under UK data protection laws:

The right to access your personal data;
The right to rectification of inaccurate or incomplete data;
The right to erasure ("right to be forgotten") in certain circumstances;
The right to restrict processing;
The right to data portability;
The right to object to processing based on legitimate interests or direct marketing;
The right to withdraw consent at any time, where processing is based on consent;
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise your rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised content and advertising. You can manage your cookie preferences through your browser settings or via our cookie consent banner.

For more information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The updated policy will be effective as of the date indicated at the top of this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Casino Loot Data Protection Officer
Email: [email protected]
Address: Casino Loot Ltd, 45 King Street, London, EC2V 8AB, United Kingdom
Phone: +44 20 7946 0958

Thank you for trusting Casino Loot with your personal information.